Thank you for your interest in Precious Plants.

We hope that you are happy with your purchase, however in the unlikely event you are not completely satisfied for any reason, you may return it for a refund. Please see below for more information on our returns policy.

Returns

All returns must be postmarked with 14 days of the purchase date. All returned items must be in new and unused condition, with all original labels and tags attached.

Return Process

To return an item, please email customer service at info@preciousplants.co.uk to obtain a Returns Merchandise Authorization (RMA) number. After receiving your RMA, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Precious Plants
Attn: Returns
RMA #
Rosefield Farm
Old Carlisle Road
Dumfriesshire Annan
DG12 6QX

Please note, you will be responsible for return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Uncover our returns and refunds policy, your assurance for hassle-free exchanges and reimbursements. We strive to make your experience seamless, offering clarity and fairness every step of the way.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 working days from receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your statement, depending on your credit/debit card company. We will notify you by email when your return has been processed.